Privacy Policy

1. Who We Are

Blocked Drains Southampton is a drainage services company operating across Southampton and Hampshire. We are registered with the Information Commissioner’s Office (ICO) and are committed to protecting your personal data.

2. What Data We Collect

We collect personal information when you contact us through our website, telephone, or other communication methods. This may include your name, phone number, email address, and postcode.

We may also collect limited technical data when you browse our website, such as your IP address, browser type, and usage data through cookies.

3. How We Use Your Data

Your personal data is used only for the purpose of responding to your enquiry, providing requested services, and maintaining communication regarding your job.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Retention

We retain customer data for a period of up to 6 years following completion of work for record-keeping and legal purposes.

Enquiries that do not result in a booking are typically removed after 12 months.

5. Cookies

Our website uses essential cookies required for basic functionality. With your consent, we may also use analytics cookies to help us understand how visitors use our site.

You can control or disable cookies through your browser settings at any time.

6. Your Rights

Under UK data protection laws, you have the right to access, update, or request deletion of your personal data. You may also request a copy of the data we hold about you.

To exercise any of these rights, please contact us using the details below.

7. Contact & Complaints

If you have any concerns about how your data is handled, please contact us directly so we can resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via their official website.